Refund policy

Return Policy

At Live Well Dog, the health and safety of pets is our highest priority.

Because our products are pet food and nutritional supplements, we cannot accept returns or exchanges once products have left our facility, including unopened items. This policy helps protect the safety, quality, and integrity of every product we sell.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at mailto:support@livewelldog.com (or your preferred email).

Please include:

Your order number

Photos of the product

Photos of the shipping box and packaging

After review, we will gladly replace the item or provide an appropriate resolution at no additional cost.

If you have any questions before ordering, we’re always happy to help.