Refund policy
Return & Refund Policy
At Live Well Dog, we want you to be happy with your purchase.
Returns
Returns may be requested within 15 days of receiving your order.
To be eligible for a return, items must be:
Unused and unopened
In their original packaging
Accompanied by proof of purchase
Before sending any item back, please email mailto:info@livewelldog.com to request return authorization. Returns sent without prior approval may not be accepted.
Return Address
Live Well Dog
235 E. Ponce de Leon Ave.
Suite M, Box 138
Decatur, GA 30030
United States
Return Shipping
Customers are responsible for return shipping costs unless:
The wrong item was shipped
The product arrived damaged
The product is defective
If the return is due to our error, we will provide return instructions and help make it right.
Non-Returnable Items
For safety and quality reasons, we cannot accept returns of:
Opened pet food, treats, supplements, chews, or tinctures
Used products
Gift cards
Clearance or final sale items
Personalized or custom products
Damaged or Incorrect Orders
Please inspect your order upon delivery.
If your order is damaged, defective, or incorrect, contact us within 48 hours of delivery at mailto:info@livewelldog.com with your order number and photos of the issue.
Exchanges
We do not offer direct exchanges. If you would like a different product, please return the eligible item and place a new order.
International Orders
International customers, including customers in Canada and Mexico, may request a return within 15 days of delivery under the same eligibility requirements.
Unless the return is due to our error, international customers are responsible for return shipping costs, customs duties, taxes, brokerage fees, and any other fees associated with returning the package to the United States.
Refunds
Once your return is received and inspected, we will notify you of the approval status.
Approved refunds will be issued to your original payment method within 10 business days. Processing times by your bank or credit card provider may vary.
If you have not received your refund within 15 business days after approval, please contact us at mailto:info@livewelldog.com