Cancellation policy
Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.
Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.
Try before you buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.Purchase Options Cancellation Policy – Live Well Dog™
At Live Well Dog™, we begin processing orders quickly to ensure your products arrive as fast as possible.
Order Cancellations
Orders may be canceled within 1 hour of purchase. After this window, orders may already be processed or fulfilled and cannot be guaranteed for cancellation.
To request a cancellation, please contact us immediately at drkristy@livewelldog.com with your order number.
Fulfilled Orders
Once an order has been processed or fulfilled (including those shipped via Amazon Fulfillment or third-party partners), it can no longer be canceled. In these cases, please refer to our return policy for next steps.
Subscription Orders (if applicable)
Subscription orders may be modified or canceled at any time prior to the next billing date. Once a subscription order has been processed, it follows the same cancellation rules as standard orders.
Important Notes
- We are unable to guarantee cancellation requests submitted outside the 1-hour window.
- Orders already in transit cannot be canceled.
- Please ensure all order details are correct before completing your purchase.
We appreciate your understanding and are committed to providing fast, reliable service for you and your pets.
For assistance, contact us at drkristy@livewelldog.com